This Refund Policy outlines the terms and conditions under which PMH Fintech Limited will issue refunds for services and digital products. By engaging with our services or making a purchase from our digital products store, you agree to the terms set forth in this policy.
Digital Products Refund Policy
a. Downloadable Products:
All sales of downloadable digital products are final.
Once a digital product has been purchased and downloaded, refunds will not be issued.
If you encounter difficulties with downloading a product, please contact our support team at support@pmhfintech.com for assistance.
b. Defective or Damaged Products:
If a digital product is found to be defective or damaged upon download, please contact our support team within 7 days of the purchase date.
We will assess the issue and, if deemed valid, provide a replacement or issue a refund at our discretion.
Services Refund Policy
a. Initial Consultation Fee:
Any fees charged for initial consultations are non-refundable.
b. Service Fees:
Refunds for services rendered will be considered on a case-by-case basis.
If a project is terminated before completion, a prorated refund may be issued based on the work completed at the time of termination.
Refund Request Procedure
a. Contact Information:
To request a refund, please contact our support team at support@pmhfintech.com.
Include your full name, contact information, order or project details, and the reason for the refund request.
b. Timing:
Refund requests must be submitted within 30 days of the purchase date or project termination date, whichever is applicable.
c. Processing Time:
Refund requests will be processed within a reasonable timeframe, and you will be notified once the process is complete.
Exceptions
a. Change of Mind:
Refunds will not be issued for digital products or services based on a change of mind.
b. Unauthorized Use:
Refunds will not be provided if it is determined that a user has engaged in unauthorized use of our digital products or services.
Contact Us
If you have questions about our Refund Policy or need assistance with a refund request, please contact our support team at support@pmhfintech.com.
By engaging with PMH Fintech Limited’s services or making a purchase from our digital products store, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.